Solar Canberra Complaints

Canberra is home to a booming rooftop solar industry. More and more households are making the switch to renewable energy, reducing power bills and cutting greenhouse gases. The ActewAGL Appliance Upgrade Program provides 0% interest payment plans for eligible homeowners.

The ACT Commissioner of Fair Trading has issued a public warning about DSJB Group Pty Ltd, trading as Mr Solar, Mr Solar Canberra and Mr Solar Australia in the ACT. Read the Public Warning notice.

Micro-cracks on solar panels

The Australian solar industry is booming, with householders choosing to switch to renewable energy in order to reduce their power bills and lower their carbon footprint. However, many consumers are experiencing problems with their solar installations and are unhappy with the level of service they have received. This is a clear breach of the consumer guarantee and should be dealt with immediately by the company in question.

Although you can’t see them, micro-cracks in solar panels have a direct impact on solar panel power performance. In addition, the cracks create a localized increase in temperature on the surface of the panel, resulting in what’s called hot spots.

A new technique to enhance solar cell crack detection is proposed. This method combines conventional electroluminescence (EL) image acquisition with binary and DFT image processing models. It can achieve a maximum inspection speed of 2.52s. This process is able to detect the crack size, position and orientation of a solar cell.

Unauthorised installation

A Canberra-based solar company is accused of accepting upfront payments for residential solar energy systems and not delivering the goods. The company, Select Electrical and Solar Solutions, is being investigated by the ACT Fair Trading Commissioner. Consumers have alleged that they paid substantial deposits for solar panels and battery storage systems, but were never installed or had their deposits returned.

Consumers are advised to check their installer’s licence and accreditation, as well as whether they meet the consumer guarantees. They should also avoid using high-pressure sales tactics or providing false information. They should also ask for evidence of their training and experience.

If consumers are dissatisfied with the outcome of their complaint, they can contact the relevant industry ombudsman or consumer affairs body. Volt Solar Australia will provide consumers with the appropriate contact details to escalate their complaints. The company will also keep records of complaints and their outcomes. Consumers can also seek expert advice on how to complain about a solar energy company.

Non-genuine solar panels

A number of solar consumers have reported that they paid substantial deposits to a Torrensville-based company that never started work or provided their products. Consumers have also alleged that the company failed to refund their deposit money.

A good way to avoid non-genuine solar panels is to look for reputable sellers with clear, detailed packaging and documentation. The labeling should match the manufacturer’s information, and the serial numbers should be verified with the manufacturer.

You should also check that the product meets Australian standards and the new energy tech consumer code. If you still have concerns, contact your local consumer protection agency or energy ombudsman for advice. You can also lodge a complaint with the Clean Energy Council here.

Poor installation

Poor solar panel installation is a common problem that can cause low power output. This issue can be caused by internal corrosion, oxidation, or the presence of moisture. It can also result in hot spots on your solar panels. These problems can lead to lower electricity generation and a higher energy bill. If you notice these issues, it’s best to call in a Canberra solar installer for assistance.

A reputable Canberra solar company will always put their customers first. They have experience working with a range of products and will take the time to understand your unique needs. They will also ensure that your solar system is installed properly to avoid faults and ensure maximum efficiency. They will even offer a maintenance plan to keep your solar system in good condition. They can even help you claim government rebates, such as Small-scale Technology Certificates (STC). You should check that your solar retailer or installer is a New Energy Tech Consumer Code approved seller before contacting them.

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